RoyalSpin Casino Review

The player from the United Kingdom had been struggling with the withdrawal of her winnings for the past six weeks. Despite being a VIP customer at RoyalSpincasino and having a VIP manager, her repeated attempts to get help hadn't resulted in any resolution. The casino was supposed to have made payments via two different methods, both of which had not shown up in the player's account, raising suspicion and frustration. We had attempted to contact the casino multiple times for a resolution but were unsuccessful. Since the casino was operating without a valid license and didn't refer to any ADR service, we marked the complaint as 'unresolved'. This could have potentially affected the casino's rating negatively.

The player from Russia had experienced difficulties with RoyalSpin Casino, which had initially refused to pay out his winnings, citing a larger minimum withdrawal amount than stated on the casino's website. The player had disputed this, stating that the minimum withdrawal amount was 2000 rubles (~$27) when he had made his withdrawal request. After increasing his balance to approximately $45 and submitting another withdrawal request, the casino had approved the payout. The player had thanked the Complaints Team for their assistance and requested the complaint be closed as the issue had been resolved successfully.

The player from Russia had experienced a withdrawal delay from the casino. Despite having successfully deposited and played with a bonus, which he had won back, his withdrawal had been pending for over a month. The casino's support had not provided any clarification on the delay. Our team had attempted to mediate the issue but received no response from the casino. Given that the casino was operating without a valid license and did not refer to any ADR service, we marked the complaint as 'unresolved'. This was going to negatively affect the casino's rating. We had advised the player to choose casinos based on their reviews and ratings in the future to avoid such situations.

The player from the Netherlands has faced another issue with the casino, this time involving a delayed withdrawal of 40€, after a previous complaint about 1031€. The player also reports that his account is being repeatedly closed and opened. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

The player from Australia is experiencing a prolonged delay with a withdrawal request. Despite being verified, the player has been waiting for over two weeks. After contacting casino and their affiliates we still weren't able to get a response.

The player from Netherlands, who admits to having a gambling problem, has requested that the casino permanently close his account numerous times, yet the casino easily reopens it against his wishes. He is now seeking a refund of his deposits. The complaint was closed as the evidence provided by player was not sufficient proof to determine whether the request of self exclusion was requested properly.

The player's withdrawal is delayed for over 2 weeks. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.