Slots Empire Casino - Player is struggling to verify an account.

I have been waiting over a month to be able to withdraw my winnings. The casino has asked for the same account validation documents 3 times & I have sent 3 times. I understand that this can happen as they do whatever they do on their end to validate. However, they are asking for a static bitcoin address. I have sent them 3 bitcoin addresses and they say none are static. In my research, I have found that a static bitcoin address is not recommended because of privacy issues. Anyone can see what you spent your bitcoin on & how much you have. It makes me nervous. What do I do?

Dear akdurham1974,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

I am afraid that in this case, you have to fully cooperate with the casino if you want to get your winnings or try to find an alternative withdrawal method.

Looking forward to hearing from you.

Best regards,

Kristina

Hello akdurham1974,

Please be informed that KYC validation of your account is an essential one time procedure required before your very first payout. It guarantees that the funds will be received by the rightful owner with no delays or bounce backs. Please be informed that it usually takes a couple of business days in order to go through the KYC procedure. However, the validation might take longer in case not all the documents were provided at once.

I’ve been in touch with a billing department representative regarding the matter and was informed that your account has been already approved for the payouts.

Should you have any questions please let us know.

Regards,

Slots Empire Casino Team

Hello everyone,

Thank you Slots Empire Casino Team for your help with this case.

akdurham1974, could you please confirm the issue has been resolved? Or is there anything else we could help you with? Please, be aware that in case you fail to reply within the next 7 days, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.