Sloto Cash Casino - Player’s struggling to verify the account.

I have been a player since before October 2019 as far back as I looked today. I noticed the thousands and thousands of dollars I lost but once I was verified things seemed seamless. Since the beginning of 2021 I have won over a thousand dollars a couple times and many times between 100-500 dollars and not one single payout was honored. I finally learned after much effort on my part that I needed to validate my account again. As before, I sent the required information over and over and over for nearly five months and never get a response my email. I sift through my clutter and junk mail regularly and nothing. I wait on hold in their chat room and many times give up. I keep telling them I have sent the information but they wont let me know what else they need. The last time i was in chat I was told emails have been sent to me and after I demanded they be resent, she said she would do this and days later I still had nothing from her or them. When I request a withdrawl I try to let them know Im having problems with them and nearly beg them to call me by phone but I have not one call from them or voice mail.

I'm certain they have profited at least ten thousand dollars of my monies over the years and to be treated like this and never get a phone call or email or honest answer in their chat is over the top unacceptable. Many times I gave up and played the monies through and lost them back to the casino. Probably around 2-5 thousand dollars in monies I won and tried to get fair and square to no avail.  

I decided i would never do that again and for two months have been struggling to get a mere 300 dollars placed into my payout account. I tried via bitcoin, via direct deposit and via fedex. All get denied without cause or reason.

Perhaps I accidently got blocked in email? I dont know, but if theres a reasonable explanation I want to know it. Who in their right mind would go through what im going through to get their monies and not do everything theyre asked to do.? Ive done my part

please help me get my 300 dollars.

This is my first effort at going to a third party to get this. I will be seeking any help I can get. This is wrong of them and in the past they were one of only three casinos with rtg I had confidence in and felt fairness and decent customer support.

Things change tho. They have no integrity as far as im concerned whatsoever at this point.

Dear Jeff,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you advise if you have accumulated your winnings with or without an active bonus?

Do I understand correctly that you have never made a successful withdrawal before?

Also, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. I would like to gather as much information about your case as possible.

I will be waiting for your reply patiently.

Best regards,

Kristina

Did you read my entire complaint? Did you even look at my account history. You will find well over 10-15k in deposits and losses since 2019. I’ve also made several successful withdrawals then suddenly wary this year you declined every single payout request. Every single email, every single comment I made in my payout requests and never a

phone call. I’m upset with your response to this complaint as you didn’t even look into my account. You guys have changed a lot .. for the worse. I am to get my payout

Oh I thought that was from the casino but it’s internal but as stated .. I believe I make myself clear

in my complaint and my response to your question

Jeff, please note Slotto Casino was closed months ago. Would you be so kind and advise whether this is the casino you are experiencing issues with?

Slotto cash casino

I would like to ask Sloto Cash to join us and help us resolve the player's issue.

Fine

Dear jeff,

We haven't receive any answer from the casino yet. Is there any update on your side? Did they accept your last verification documents?

They finally did but I don’t want to close the case until I actually get the cash. They were horrible tk

worm

wtkb

Dear jeff,

Let us know what is your withdrawal request status or if you have received your winnings.

Dear jeff,

We haven't hear from you in a while. Please note, if we won't get any answer from you within the next 7 days, the complaint will be rejected.

The complaint will now be rejected.