The player from Germany had used a free spins bonus and won 500 Euros on Slothunter.com, but the winnings were not credited. The spin reels later stopped working, forcing him to exit the game. Depositing 20 Euros and continuing to play did not resolve the issue, and the 500 Euros winnings remained uncredited. We requested additional information from the player to investigate further, but the player did not respond. Consequently, the complaint was rejected due to lack of response from the player.
SlotHunter Casino - Player’s winnings have not been credited.
Amount: €500
SlotHunter Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Translation
Hello.
I had 20 free spins on Book of Truth at Slothunter.com.
From those, I won 1.20 Euros.
With the 1.20 Euros, I continued playing the same slot at 10 cents per spin.
I then triggered free spins with the explorer symbol.
Suddenly, and for the first time in my life, I got 5 explorers at 10 cents = 500 Euros.
However, the 500 Euros were not displayed as winnings.
The slot continued spinning for two more rounds and then it just stopped.
The reels kept spinning endlessly and did not stop anymore.
So, I had no choice but to leave the slot.
As far as I could see in the terms and conditions, there’s nothing about a maximum payout limit.
To be on the safe side, I thought it might be better to deposit 20 Euros and then continue playing.
So that’s what I did.
Unfortunately, the 500 Euros were not credited either during the first session or the second one.
It’s disappointing to see a full screen of explorers and get nothing for it...
Thank you in advance for your help.
Automatic translation:
Public
Public
6 months ago
Dear Taylor3733,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SlotHunter Casino.
- Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.
- Is the game round identifiable directly from a game menu or the record in your game history?
- Have you contacted the casino regarding the issue? With what result?
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Tomas
