The player from Finland is having difficulties withdrawing his winnings due to incomplete verification. The player's account was successfully verified and the withdrawal processed, therefore we closed this complaint as resolved.
SlotHunter Casino - Player’s struggling to complete KYC verification.
Amount: €3,100
SlotHunter Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Documents are not accepted or more absolutely miraculous documents are required every time even though everything should be in order first .. withdrawal rejected already 7 times ..
Automatic translation:
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3 years ago
Dear Topi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Which documents you have already provided? Have you received any explanation from the casino about what is wrong with your documents?
Please, forward any relevant communication to kristina.s@casino.guru, or post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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3 years ago
Translation
Hangers, hangers with my own picture, hangers with checkered paper and my own picture then tried to claim that the deposit was made from a special account even though there were probably 3 pictures of them and a receipt for the address. of them but now the withdrawal is no longer rejected but it is already in the waiting state for the second day after these episodes ... I read about the same company from another casino doing the very same things and deliberately delaying .. now then just waiting for what reason to reject next ..
Edited
Automatic translation:
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3 years ago
Topi, did you receive any confirmation about your successful verification, please?
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3 years ago
Translation
Yes everything should be fine now have pictures from the conversation when you say so.
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3 years ago
Thank you, I will keep this complaint open. Please keep me updated and let me know if there is any change regarding your case, so we can continue resolving this case accordingly.
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3 years ago
Translation
So the idea was that repatriation would not be accepted even though everything was fine. An attempt was made to delay the matter with non-existent excuses and now that everything is fine then repatriation is still not accepted.
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3 years ago
Translation
the money was paid a couple of days after the last post please.
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3 years ago
Hello Topi,
Does this mean we can consider this complaint to be resolved now?
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3 years ago
Dear Topi,
Thank you for a quick reply. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Kristina, Casino.guru
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