The player from Italy asked for an account closure, however, the casino ignored all his requests. We ended up rejecting this complaint after finding out the player's reason for the account closure request.
Slot Powers Casino - Player would like to close his account.
Amount: ??
Slot Powers Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.3
Slot Powers Casino has a Safety Index of 3.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
The casino does not want to close my account after requesting it several times the chat does not answer my questions and I do not want to deposit a single cent
Automatic translation:
Public
Public
1 year ago
Dear dkessa44,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).
Could you please specify the reason for closing your account? Would you be so kind and forward me the account closure requests that you sent to the casino? My email address is kristina.s@casino.guru.
Thank you very much in advance.
Best regards,
Kristina
Public
Public
1 year ago
Translation
I wrote him that I didn't have to deposit because between us the bonuses are very sticky
Automatic translation:
Public
Public
1 year ago
Thank you for your reply, dkessa44. If this is the case, I am afraid that this is not a reason strong enough for us to proceed with this complaint. The casino is not obliged to close your account and you can always just stop using your casino account and unsubscribe from all promotional emails. No one is forcing you to make more deposits. Sooner or later the vast majority of casinos close inactive accounts anyway.
Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.
