Slot Madness Casino - Withdrawal of player's winnings has been delayed.

Casino hasnt even approved my withdrawl request yet. But sends me more bonus emails so i can break the rules i think and mess up on the winnings i'm waiting for !

Dear rranzy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok

Dear rranzy,

Have you received your withdrawal from the casino yet?

Nope

Even though my kyc has been verified before this withdrawl and is still current and active yesterday 8/30/22 they had me email them my documents again and told me to wait for them to be verified manually

Thank you for your reply, rranzy. Have you made any successful withdrawals before? Could you please confirm that you have already provided all the new required documents?

Have you accumulated your winnings with or without an active bonus, please?

never made withdrawl first time player , no deposit bonus, havent made a deposit yet due to not getting my withdrawl from first day to be honest. havent played since then here since neither . have provided all required documents twice now

Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Would you be so kind as to forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Still waiting . Got canceled again for the 3rd time a few days ago, sep 5th to be exact . because I didn't provide my banking info in which i hadn't had plans on doing in the first place seeing how my request is a bitcoin withdrawal. Was informed to resubmit request , I did so now I'm back to being told the 7-10 after approval thing again . I deposited 2 days ago because I was bored maybe. If that matters. So yea that's where I'm at .....still. I emailed chat transcripts to your colleague from that as well

I am sorry, but I haven't found any emails from you. Could you please forward them again? My email address is kristina.s@casino.guru, so please do not send it to anyone else. Thanks.

sent to your email

Thank you very much rranzy for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello rranzy,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Slot Madness Casino to join the conversation and participate in the resolution of this complaint.

Dear Slot Madness Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Tomas

Greetings all,

I can see the requested withdrawal was reviewed and approved for payment on Tuesday, September 20th. It should be going out quite soon for payment via Bitcoin.

Let us know when that comes in rranzy.

Best wishes,

Nick and Slot Madness

Dear rranzy,

I hope this is good news. We'd appreciate if you would provide us with an update on your payment status once your withdrawal is successful.

Thank you.

Best regards,

Tomas

When exactly is it going out for payment so I can check for it ?

Greetings rranzy,

I had a look and payment went out yesterday shortly after my comment, I'm also seeing it confirmed delivered in Blockchain Explorer.

Best wishes,

Nick and Slot Madness

Payment recieved

Dear rranzy,

 

I am really glad to hear that! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

 

Kind regards,

Tomas