Slot Madness Casino - Player's winnings have been partially confiscated.

Hello Ladys and Gentleman i couldnt change where i life but i life in germany!!! just for the Info!

The Situation is following i won a bonus of some freespins and then met the wagering requirements and Won Aggain so i got to 500Euros overall and decided to Payout. So i requested a Payout, but Manager cut for any reason 489 dollar thats insane crazy and cant be regular way to threat your customers. never play aggain there !

i even payd 10 dollars in litecoin to unlock my winnings they said but then nothing pls lets talk clear.

Atached:

Proof of having 500 on my Casino Account !!!

Proof of Manager taking cut but for what?

Dear morruk90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that this is the bonus you played with and the winnings you accumulated with this bonus?

• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Ja das ist richtig habe mit dem Bonus gewonnen hab jedoch alle umsatzanforderungen erledigt und dannach nochmal groß gewonnen 🙂

Thank you very much, morruk90, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello morruk90,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Slot Madness Casino to join the conversation.

Dear Slot Madness Casino,

I would appreciate it if you could clarify the reasons why the player's winnigs have been canceled. If there is any information that cannot be shared publicly, please forward it to me at michal.k@casino.guru

Greetings all,

I reviewed the situation and unfortunately the win in question is on the second consecutive free chip without cash deposit. The terms and conditions of the casino and the free chips themselves state that only one free chip is valid between cash deposit/play sessions. In this case the $100 maximum cashout value for the free chip in play at the time of the win would not be eligible for withdrawal. In this case there is nothing I can do to assist.

Supporting documentation have been forwarded to the casino.guru team for review.

Best wishes,

Nick and Slot Madness

Kann eigendlich nicht sein hab nicht zweimal chips eingelost

Thank you for the information and evidence provided, Nick / Slot Madness Team.

Dear morruk90,

I have reviewed the evidence regarding the casino's actions. It appears that you claimed two no deposit bonuses/free chips (bonus codes FREE25BANDITS and FREALKSEPT9) without making a real money deposit in between. In total, there were three no deposit bonuses claimed consecutively; however, the bonus associated with the code MAD275 was canceled by you, which means it does not count. Your $11 real money deposit was made only after you wanted to withdraw the winnings from the FREALKSEPT9 bonus.

I recognize that my response may not meet your expectations, but unfortunately, this rule was indeed violated.

Rules

No Deposit Bonuses (Free Chips, Free Spins)

4. Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus.

While you claimed the bonus FREE25BANDITS some time ago, the aforementioned rule remains in effect. Unfortunately, after gathering all the necessary information, we have to agree with the casino's team's actions in this case as they have followed the rules you agree to when creating your account. I can only recommend that you read the bonus T&Cs thoroughly before you activate any bonuses to avoid disappointments like this in the future.

Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

Best regards,

Michal

Casino Guru