The player had used a bonus and met the necessary conditions for a withdrawal. After verifying her identity, the casino had informed her that she could not withdraw her winnings in her country unless she made a deposit and played with it. The Complaints Team had suggested she make a verification deposit to determine if the withdrawal could be honored, assuring her that this deposit was refundable. However, the player did not respond to the team's messages and queries, hence the complaint was rejected due to lack of further investigation.
Slot Madness Casino - Player faces withdrawal restrictions in Peru.
Amount: $69
Slot Madness Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
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