Slot Madness Casino - Player experiences delay in withdrawal from promo winnings.

I received an email from slot Madness for a $200 chip. No deposithe code was mad 200.

Apply for the promo and received. It had a $6000 play through. I'd play through all the way down to when I had one spin left 4.56 Then I contacted support and asked him what my withdrawal would be before I made the last Spin, now keep in mind, it is my 50th birthdand as you can see in the screenshot and send. I am registered as a depositor.

And i'd like to know if there's anything that can be done. Here is a conversation and. Screenshot of my account Needless to say, be my birthday? I was really excited thinking. I just won this at the beginning of the day on my birthday. What a great way to start my birthday. And then support from slot madness did this.

Pretty sad if you ask me

Dear thebrazilbilly,

Thank you very much for submitting this complaint. I'm sorry to hear that your birthday was ruined this way.

I have checked the screenshots with the live chat you sent us. Can you please confirm that you activated several no-deposit bonuses in a row? According to the Terms and Conditions:

4.Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus.

Have you made any deposits into this casino? From your communication with customer support, it seems that you have not deposited yet.

Please send us the screenshots of your transaction history as well as the bonus history, so that we check if there is any chance for you to receive your winnings. My email address is veronika.l@casino.guru. Alternatively, you may post screenshots here.

Happy belated birthday, and may the coming year bring you an abundance of happiness, robust health, genuine love, and a multitude of positive experiences.

Best regards

Veronika

Dear thebrazilbilly,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I had tried to withdraw Prior to this withdrawal and it took forever. So I went ahead and played my winnings. But I did all my verifications. I believe I played Maybe 1 or 2 times this being the second time that I had played. But they already had all my verifications and everything. And I'm listed as a depositor which I believe I deposited . At the Time that I. tried to withdraw on the first winnings.

Also I checked it the other day. And they are granting me the $100 withdrawal, but not the 2693 that I had won. I have not withdrawn it yet. I don't know if I should or not thoughts, please

I am afraid that if you made no deposits into the casino, you will not receive the $100 reward since you breached the Bonus Terms and Conditions by activating several no-deposit (free) bonuses in a row.

If you are not sure if you made any deposits into the casino, please check the deposit history in your profile.

Dear thebrazilbilly,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.