Slot Madness Casino - Casino delays player’s withdrawal.

request withdraw my account is verified approved on the 13 th told 7 to 10 business days so 23rd all day and prior to even in e mail i was assured by end of the 10th day my withdraw would be processed wait until end of the day they say 48more hours we will let you know i got the immediate feeling of them trying to upset me i was dissapointed they said i could basically wait 4 ever they cannot follow their own timeframe have no problem lying to wasting my time i deposit and play regularly what kind of business treats customer like this

Dear Dafdyshark77,

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing.

To better assist you, could you please provide the following information:

• Was your account successfully verified already?
• Was this your first withdrawal attempt at this casino?
• Did you accumulate your winnings with or without an active bonus?
• Which payment method did you choose to withdraw your winnings?

If there's any relevant communication, please forward it to petronela.k@casino.guru. 

It's common for withdrawals to take some time to process, often ranging from a few days to a couple of weeks. Therefore, we recommend waiting at least 14 days after requesting a withdrawal before submitting a complaint. Assuming you've successfully completed the KYC verification and had your withdrawal approved, it's likely just a matter of time before you receive your funds.

We appreciate your cooperation and look forward to resolving this issue for you. Thank you in advance for your reply.

Best regards,

Petronela

first of all my account is verified at all sister casinos as well i deposit regularly and play regularly when possible i deposit using bitcoin my address was verified by mr poole via e nail custom support specialist for all casinos. whethere it was normal deposit or whatever i was within the rules of the casino I learned the hard way not paying attention causes so i stop playing while I wait for the transaction to clear so rules can be broken. that being said my issue is that i followed the rules and was told up until the 10th business day i waited until 10 pm to be told hey Wait 2 more days and the individual acted rude and closed the session thats like i was jerked along until the last min abd told Wait longer who knows l. it was dissapointmt that i followed the rules and waited until the last min on your time frame to ve treated bad told to wait no reason. the dissapointment when i didn't follow the rules I lost my winnings and 2 months before I was told it takes the fun out of it if you dont follow the ruled or do what you say but quickly punish people's who don't its a break down of trust especially after 20 days of waiting not playing no explanation i whats the reason besides trying to piss me off to get me to say something bad and banned or something

Dear Dafdyshark77,

I apologize, but I still don't understand if you accumulate your winnings with or without an active bonus. Could you please elaborate?

Thank you.

casino sent payment matter resolved

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Dafdyshark77, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru