Sirwin Casino - Player’s withdrawal has been delayed due to wagering rule changes.

Hello. I deposited $250. According to the casino rules, I need to wager my entire deposit once on any game. First, I started betting on roulette, then on craps, and then I switched to Stock Market. In total, I wagered $1,000, which is 4 times my deposit. There was $171 left in my account. I requested a withdrawal, but it was denied with the message: "You need to spin 10 times the bonus you receive in the slot area. The Stock Market game does not apply to this area. You need to play $200 more in the slot area."

It turns out they changed the rules and insisted I only play slots. I have the right to play any games. Where does it say that Stock Market is not allowed? Please help.

Dear tfalcet,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Did you activate any bonuses on top of your deposit?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I didn't take any bonuses. Net deposit. The chat was not saved. But Joy, instructs about what is written in the casino messages in the profiles and there it is written: You need to spin 10 times the bonus you receive in the slot area. The Stock Market game does not apply to this area. You need to play 200 dollars more in the slot area.

Dear  tfalcet

We understand your dissatisfaction, but we have checked your account and we have seen that you have withdrawn all your funds without a problem. If have any further questions. please address us at support@sirwin.com.

Have a great day!

Sirwin Team

Deduced yes, but did not win them back as you scare 10 times. Why do you write like that??? I played everything completely right away according to your rules!

Hello everyone,

Thank you both for your replies.

tfalcet, unfortunately, I don't understand your last message. Could you please clarify? How are we supposed to assist here?

Dear tfalcet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.