Silveredge Casino - The player's balance was voided.

I had 546.00 in my account when I tried to withdraw my money was taken. They said I wasn't through the playthrough even though it said 100% completed. Then all money disappeared. I have asked numerous times where it went and got no answer. Customer support ingnore me.

Hello Jennmhoffman1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Silveredge Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Jennmhoffman1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi yes my account was verified. I used a bonus and did my play through. When I sent them all my information so I can withdrawal. They said I still have a playthrough. It said 100% completed. I went back into the lobby and my money was gone. I asked them numerous times where it went and the told me they see it but it was only showing I had .16 in my account. After the third conversation with no answer to where my money went they ignored my messages and numerous attempts to contact them. I email, and called as well the never responded or answer my phone call. I can't remember what the last day was that I contacted them but I'll try and see if I can pull it up.

Can you please forward the communication between you and the casino and your betting history to nikolas.b@casino.guru?

Dear Jennmhoffman1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.