HomeComplaintsSilveredge Casino - Player’s winnings weren’t approved.

Silveredge Casino - Player’s winnings weren’t approved.

Black points: 25

Amount: $300

Silveredge Casino
Safety Index:Low
Submitted: 01 Feb 2020 | Unresolved : 07 Nov 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

1 year ago

Claudia, a player from Peru, requested a withdrawal of her no deposit bonus winnings, but the casino informed her that players from Peru can claim the bonus only for fun.

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Public
4 years ago
Translation

They say that Peru can only access to play with their bonus for fun, I communicated beforehand with their assistant and told me that 60x I did more than 120x but apparently they have a list of countries that do not appear in their rules ... I only handled it internally , I already sent all my documentation and withdraw 300 of the 1400 I have ... but your answer is that the bino for Peru is just for fun ... that casino scam

Automatic translation:
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4 years ago

Hello Claudia.

 

Thank you very much for submitting your complaint through our website. We are sorry about the way you've been treated by the casino. We did a content check of the casino, but we couldn’t find any public list of restricted countries for their bonuses. Could you send us the history of your communication with the casino support, please?

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4 years ago
Translation

Hi Jozef, I also read the terms and conditions and Peru does not appear, when I wanted to withdraw it is when they inform me that Peru does not qualify for the bonus and when I communicated before starting they did not tell me

How can I get the history of my communication with casino assistants?

Edited
Automatic translation:
Private
Private
4 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Private
Private
4 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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4 years ago

Thank you for providing us with the information we requested. We will now try to get in touch with the casino.

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4 years ago

I dont beleive in silveredge casino... dont bother more qith them, they only says that i had to ask for the cpunties before start playing cause the whole list isnt public... its so foolish... before i start playing i contact them to be sure how much is the max bet , the assistant ask for my user and other informatiin and never told me the Peru is not available.

 

They are fake.

 

I played for fun all the money i win... they wont pay.

 

Thank you

Edited
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4 years ago

We would like to ask the Silveredge Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Waiting for approval
Waiting for approval
4 years ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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4 years ago

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. It will also affect the reputation from our review.

 

The casino can reopen this complaint anytime.

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