Silveredge Casino - Player’s free bonus winnings have been reduced.

I accepted an invite for 325 free chips from Silver edge casino. I hit a large amount 17000 after I met requirements. I went to withdrawal and I am told I can only withdrawal $325. However the advertising is very misleading. It says you can win serious money with the bonus. I was told $325 and also I chatted.with two live reps and they are telling me withdrawal takes 90 days. Instead of the 7 to 10 days noted. This is false advertising and scamming people. Please see attached documents. Thanks

Dear Jennifer ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general bonus terms and conditions, and this is what I found https://www.silveredgecasino.com/casino-conditions/:

"The Casino will occasionally offer Promotional Coupons as "Free Chips". The maximum withdrawal amount for any free chip given is 1x the value of the free chip. For example if you are given a $100 free chip and request a withdrawal amount of $500, you will only be approved for $100."

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play, especially when it comes to No Deposit bonuses.

Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Jennifer,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.