Silveredge Casino - Player’s account has been blocked.

I won 16,000 fair and square!!! I deposited in September, LOST QUICKLY and got a flyer in the mail with the code COMEBACK300. I used the code, met the playthrough requirements and had my balance at $16,000!!! When I tried to redeem, they closed my account!!! Do not waste your money here!!!!

Dear itsasecret,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please forward me the email with the offer? I haven’t found it anywhere on the website.

Have you tried contacting the casino and ask for an explanation? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru if there is any.

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

Dear Itsasecret,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

It was a flyer I received in the mail. Unfortunately, I've thrown it away. Yes I contacted them about this. They said sorry about your luck! Then they closed my account

Itsasecret, thank you for your reply. Don't you happen to have that conversation/messages from the casino saved?

Dear Itsasecret,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.