HomeComplaintsSilveredge Casino - Player cannot withdraw his winnings.

Silveredge Casino - Player cannot withdraw his winnings.

Amount: €800

Silveredge Casino
Safety Index:Low
Submitted: 20 Nov 2020 | Case closed : 06 Dec 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany is struggling to receive his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

I won 800 but the amount will not be paid to me

Automatic translation:
Public
Public
4 years ago

Dear Laszlo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please, could you provide more information and details so we can understand fully what happened? Has the casino confiscated your winnings, or you just aren’t able to withdraw them? Did you play with any bonuses? Could you confirm that you passed the KYC?

Looking forward to hearing from you.

Best regards,

Kristina

Public
Public
3 years ago

Dear Laszlo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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