The player from Germany is struggling to receive his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Laszlo,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please, could you provide more information and details so we can understand fully what happened? Has the casino confiscated your winnings, or you just aren’t able to withdraw them? Did you play with any bonuses? Could you confirm that you passed the KYC?
Looking forward to hearing from you.
Best regards,
Kristina