Silver Oak Casino - Player is facing a delayed withdrawal process.

They will not payout my money. I deposited money multiple times, was not a promotion. I have requested a withdrawal 4 times,

Silveroak just denied it with no communication or explanation. I have emailed almost twice a day. Other then maybe 2 times they actually responded with not a canned response. One time to tell that they could take as long as wanted to payout. Another time to say they were within the time even they keep denying my withdrawal and I have to start the time frame over. They say in email to contact them through chat which has never worked.So I can deposit money within 30 mins, but it take month to get paid out. Make that make sense. I just don't get the tactic, to get me not to play at your casino again. It's working like a charm.

Dear Js1436,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Silver Oak Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

From the emails you sent here, it seems that the casino needed you to send them your Bitcoin wallet address. Have you provided the casino with this information?

Do you have any pending withdrawal requests currently in your account?

Have you made any successful withdrawals before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Yes I have provided my Bitcoin address when they requested. They told me to send it to another email, I don't even know if they got it. I do have a withdrawal pending. I have to keep requesting it , they just deny It. I have gotten a withdrawal before

They denied my withdrawal again. Still no communication or explanation of why they keep denying it. This is the fifth time that denied it

This is response I get to probably over 100 emails by now.

Hi J. S.,

Thank you for reaching out to Silver Oak Casino.

We have received your email and will be assigning it to one of our support representatives.

IMPORTANT: Due to the high volume of incoming email traffic to our site, replies can take up to 72 business hours.

Your case number is 15390**** for future reference.

Thank you for playing with Silver Oak Casino and we look forward to chatting with you soon.

Have fun and good luck!

Sincerely,

Silver Oak Casino

Email: help@silveroakmail.com

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Thank you very much, Js1436, for providing all the necessary information. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Js1436,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite Silver Oak Casino to join the conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

Greetings all,

I'm pleased to say that payment was released via Bitcoin on Saturday the 4th of May and has been confirmed delivered in Blockchain Explorer.

Best wishes,

Nick and Silver Oak

Thank you for the information.

Dear Js1436, could you please confirm whether you have received the payment?

Dear Js1436,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.