Silver Oak Casino - Player experiences communication issues regarding withdrawal.

Idk why it says there Japan.

I encountered issues with the communication regarding my withdrawal. Despite submitting all required documents in July 2023, each time I inquire about my payout, they claim to research it, then ask if I've sent my documents. There's a lack of clarity on the status or any discrepancies. It seems they may not have a record of our previous conversations, and my emails might not be reaching them directly.

Dear inchikchan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Silver Oak Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please list which documents you already submitted and which documents the casino requests from you repeatedly?
• When was the last time you were in contact with the casino and what did you discuss?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My initial withdrawal request was submitted on October 18, 2023. However, I have consistently encountered an issue where my funds are credited back without receiving any email notification regarding the problem with my account.

I reported this situation through the comment section on SlotMadness with "Nick." The challenges I faced on SlotMadness were remarkably similar to those experienced on other casinos, as it appears that the customer support representatives across various platforms are consistently the same individual.

I provided the ff:

US passport

US driver's liscence with a star note

JPMorgan SOA (credit and debit)

JPmorgan wire infos

WELLSFARGO SOA (credit card and debit) (where they claim i have -2$ but i do not see that in my acc tho.

WELLSFARGO wire details

and i still have not heard from Ele finance manager.

javier told me my docs. are good now but i still dont see any improvement with my case.

i have payouts through

Slotmadness

Club player

Silveroak

Slotsof vegas

Ruby slots

Sunrise Casino

Thank you very much, inchikchan, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, inchikchan!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Request ID: #12213110

Date: 12/18/2023 11:46:32 AM

Method: Wire Transfer

Amount: $ -1,000.00

I still have not heard from them. I do apologize i have been busy working.

Greetings all,

I have reviewed the situation and I'll see what can be done to assist, I'll post here with any available update.

Best wishes,

Nick and Silver Oak

Please and Thank you!

Hi, Nick! Is there any update?

I am gradually receiving payouts from various casinos, but I'm unsure about the specific casino from which each payout originated, as I have multiple payouts from different sources.

Greetings all,

Payment was made in full this morning (the 16th of January) via Bitcoin and is confirmed delivered in Blockchain Explorer.

Best wishes,

Nick and Silver Oak

Thank you, Nick!

inchikchan, please, inform us as soon as you will receive your withdrawal in full.

As i spoke with Sean Snow this matter is solved and it did hit my acc. Thank you all for the support.

After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, inchikchan, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Pavel K

Casino Guru