Silver Oak Casino - Player claims that payment has been delayed.

Hi there.

I made a withdrawl of $500 usd on March 15. They stated 5 days to process. On the 6th day it was reversed with no explanation and no email. Live chat takes hours to speak to someone and emails remain unanswered. I withdrew again using a bitcoin method, after two days nothing I pulled it back out. Went back to bank transfer, checked all my details everything is correct. Today is the 6th day and it is reversed back into my account again, with no explanation. This site seems to have no problem taking money but has huge problems paying it out. I’m also

going to file a complaint with Ontario Gaming as well. It’s two weeks tomorrow since my first withdrawal. Any help you can give me will be appreciated.

Dear ctonon2012,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear ctonon2012,

Have you received your withdrawal from the casino yet?

Dear ctonon2012,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.