HomeComplaintsShazam Casino - Player’s winnings haven’t been received yet.

Shazam Casino - Player’s winnings haven’t been received yet.

Amount: $11,694

Shazam Casino
Safety Index:High
Submitted: 13 Oct 2023 | Case closed : 02 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Minnesota had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout had not been received yet. Despite our efforts to resolve the issue, the player did not respond to our messages and questions. Due to this lack of communication, we were unable to investigate further. As a result, the complaint had been rejected.

Private
Private
1 year ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
1 year ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
1 year ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
1 year ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
1 year ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
1 year ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Public
Public
1 year ago

Thank you for your reply, jrdrogers1. I marked all posts as private as per your wish.


Could you please clarify your last message? Please understand that we do not close complaints just to reopen them a few days later.

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Public
1 year ago

Dear jrdrogers1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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