Scatters Casino - The player's withdrawal is dealyed.

Hi. I've been waiting for three weeks for my withdrawal from Scatters. Now they have stopped responding to emails. Only replies in the chat that it is delayed. Many many documents submitted. A document apparently remains to be approved. The amount is 97500 Euro. I wonder what I can do? I can log in to the account. There were 39 withdrawals totaling 2,500 euros each. From the beginning there were 41 but regretted 2 withdrawals. What should I do now?

Hello Helena,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Scatters Casino. Allow me to ask you a few more question before we would move forward.

What payment method did you use for withdrawal? Did you use any bonus to accumulate your current balance? Which document is still missing for the verification?

Note, that we always recommend to wait at least 14 days after finishing the verification, which as you described isn't done yet.

Please forward any screenshots and relevant proof to nikolas.b@casino.guru.

Regards,

Nick

Hello Hello. I had, I figured out now, a bonus I got in the middle of 20 euros I think. But it could be removed. And I did it successfully. I use bank transfer as a withdrawal method. No document is missing, but they still have not verified my source of wealth, or source of funds is not sure which one it was. So it's the one I've been waiting for a long time now. It's a certificate of where I get my money from. Sincerely

I have sent in a rental notice, credit card, proof that my previous card was terminated, bank statement for 6 months back in 2 accounts. And finally, as I said, proof of where I get my money from.

As well as driving license

The screenshots were not saved in the phone. But on the other hand, I still have all the emails

Now they have answered

Dear Helena,

Could you please forward the casino's answer? Or is everything solved?

No. They needed additional documents. It is not solved. Will send email later

I have a question. Scatters belong to gammix and mga what I understood. Can you have an account with scatters and an account in another casino that is under gammix or mga at the same time?

Dear Helena,

As far as I know there shouldn't be any restriction there. Some casino groups may limit bonuses to a single casino but you should be able to play in any of them.

Also please keep in mind that if you self-exclude yourself in a casino, they will block you from all of their sister casinos.

Did you send the additional documents they requested and did they respond?

The case is resolved 🙂

Dear Helena,

Thank you for letting us know that the issue has been resolved, Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Regards,

Nick