Scatters Casino - Player’s withdrawals have been delayed.

Ich habe 3 Auszahlungen zwischen Ende November und Mitte Dezember beantragt und bisher nichts erhalten. Das Casino hat die Auszahlungen bestätigt, so dass ich das Geld auch nicht mehr zurückziehen konnte. Ich habe mich regelmässig bei dem Casino erkundigt, was das Problem sei. Man hat mir jedesmal versichert, dass man meine Auszahlung schnellstmöglich bearbeitet und mich benachrichtigt. Nach fast 2 Monaten habe ich nichts erhalten und den Grund für die Verzögerung kann man mir auch nicht genau sagen.

Dear Flopo,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please forward the confirmation regarding successful account verification along with any relevant communication to petronela.k@casino.guru?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Was it your first withdrawal in this casino? Do I understand correctly that payments are still pending inside your account without being processed?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi Petronela,

My account on scatters is verified since february 2020 and since then i've made a few withdrawals and the money always arrived within a few days/ weeks. In the withdrawal history on scatters.com the status of my withdrawals is processed. I've contacted the support many times and they always told me they send the money as soon as possible, so technically they are not processed.

I hope I could help you with this explanation. IF you need any more Info just let me know.

Kind regards,

Florian

Thank you very much, Flopo, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Flopo!

I will try my best to help you solve your complaint. I would like to ask Scatters Casino to join this discussion in order to help us with the player's issue.

We would like to ask Scatters Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both parties to reach to a satisfactory resolution.

According to the information provided to us by Scatters Casino's representative, this issue is already resolved and we would like to ask the player to confirm this information.

Guten Tag

Ich habe die Auszahlung eines Tages nach mehreren Monaten erhalten. Seither hatte ich jedoch keine Probleme mehr und habe mein Geld immer in wenigen Tagen erhalten.

Besten Dank für Ihre Bemühungen.

Freundliche Grüsse

Florian Spiess

Dear Florian,

Thank you very much for your response to this complaint. Since the original issue was resolved, we will now close this complaint as 'solved' in our system.

Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.