HomeComplaintsScatters Casino - Player’s withdrawals have been delayed.

Scatters Casino - Player’s withdrawals have been delayed.

Amount: €1,450

Scatters Casino
Safety Index:Above average
Submitted: 18 Jan 2021 | Resolved : 02 Aug 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Switzerland has requested withdrawals six weeks ago. Unfortunately, they have been pending since. The casino failed to respond to this complaint and we were forced to close it as 'unresolved'. After some time, the casino representatives have approached us with information that the issue is already resolved, which was confirmed by the player and we have closed this complaint as 'resolved'.

Public
Public
3 years ago
Translation

I requested 3 withdrawals between late November and mid-December and haven't received anything yet. The casino confirmed the withdrawals so I couldn't withdraw the money either. I asked the casino regularly what the problem was. I was always assured that my payment would be processed as quickly as possible and that I would be notified. After almost 2 months I have not received anything and the reason for the delay cannot be precisely explained to me.

Automatic translation:
Public
Public
3 years ago

Dear Flopo,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please forward the confirmation regarding successful account verification along with any relevant communication to petronela.k@casino.guru?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Was it your first withdrawal in this casino? Do I understand correctly that payments are still pending inside your account without being processed?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Edited by a Casino Guru admin
Public
Public
3 years ago

Hi Petronela,


My account on scatters is verified since february 2020 and since then i've made a few withdrawals and the money always arrived within a few days/ weeks. In the withdrawal history on scatters.com the status of my withdrawals is processed. I've contacted the support many times and they always told me they send the money as soon as possible, so technically they are not processed.

I hope I could help you with this explanation. IF you need any more Info just let me know.


Kind regards,

Florian


Public
Public
3 years ago

Thank you very much, Flopo, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Public
Public
3 years ago

Hello Flopo!


I will try my best to help you solve your complaint. I would like to ask Scatters Casino to join this discussion in order to help us with the player's issue.

Public
Public
3 years ago

We would like to ask Scatters Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Public
Public
3 years ago

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

Public
Public
1 year ago

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both parties to reach to a satisfactory resolution.

According to the information provided to us by Scatters Casino's representative, this issue is already resolved and we would like to ask the player to confirm this information.

Public
Public
1 year ago
Translation

Good day


I received the payout one day after several months. Since then, however, I haven't had any more problems and have always received my money within a few days.


Thank you for your efforts.


With kind regards

Florian Spiess

Automatic translation:
Public
Public
1 year ago

Dear Florian,


Thank you very much for your response to this complaint. Since the original issue was resolved, we will now close this complaint as 'solved' in our system.

Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news