The player from Estonia had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. The player confirmed that the money had been received in his account, and the issue was resolved. We marked the complaint as resolved in our system.
Scatters Casino - Player claims that payment has been delayed.
Amount: €890
Scatters Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Hi i played this casino friday. I have played there before but not won before but now i manage to win 890 eur.i choose that casino becuse of you guru high rating. When i made yesterday withdraw i thaught that everything ok and there wasnt a place to kjc vertification and i thaught ok they dont ask it. Till today i went live chat and asked hiw far is my withdraw and they answer that i have to make vertification 😀 . I asked why you didt ask before if i made withdraw and you website dont have place to make vertification and then answer that they will send email where i can make vertification 😀 now they send it and i sent them documents. Its just fir me suspucious so long take time from them . They like wanted to buy some tine nit to pay i think they wanted to wait 48 hours and then say they want documents if i wasnt searching today myself live chat then i wpouldt now that i would waiting money till now like a fool 😀 and now i read users reveiews to and im worried i dont understand this high rating. Im worried
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4 months ago
Dear reigam84,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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4 months ago
Hey noe its ok money is on my account i dont uave any complaints.Thank you
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4 months ago
Dear reigam84,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
