SapphireBet Casino - The player's verification is delayed.

Its past 15 days i am continuously mailing to the concern team of saphirebets but no one responding me properly they asked all my documents including my bank statement i have provided everything but no use of it i think they are frauding with me

Hello Akash,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SapphireBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi Nick

I have been facing this problem since 15 days i have submitted my aadhar pan and selfie holding my document and mail chat of security team and also my recent bank statement from may 1st till date and i have a conversation daily on mail but i get only 1 reply to wait and nothing else

Thank you Akash for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Akash,

I've just reviewed your case and fully understand your concerns about the ongoing verification. I will try to help you by contacting the casino.

Dear SapphireBet Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you provide any specific reason for why the player has been experiencing problems with the verification of their documents? Could you please also check internally if you have received all the required documents or if there've been any missing ones?

I'm looking forward to hearing from you.

Regards,

Natalia

Good day! The client was verified on 27.07.2022

Dear SapphireBet Casino, thank you for providing this information!

Dear Akash, as you can see the casino confirmed that your account was verified a week ago. Can you please check it and let me know if it's displayed as verified on the casino's website? I'll set the timer for 7 days and am looking forward to hearing a piece of good news from you.

Best regards,

Natalia

Dear Akash,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we have not heard from the player for a while therefore, as per our policy, we cannot continue resolving the case without any updates and cooperation from the player's side. I am now forced to reject this complaint, but Akash can request to reopen it at any time.