SapphireBet Casino - Player facing slow phone verification process.

It's a great Casino. I didn't take any bonuses to play; I deposited and played without bonuses, truly an excellent Casino. The only thing missing is they need to expedite the process of getting my account's phone number so I can make transfers. This has taken a very long time and they do not reply to emails.

Dear raulbackes5,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Do I understand correctly that you are unable to verify your email address, hence withdrawals are not possible?

I will be waiting for your reply patiently.

Best regards,

Kristina

You have to change the phone number and they don't change it, they don't want to pay

They made me send a photo of myself with a card with the old and new number written on it so they could change the number and now it's been a long time since they haven't responded

Thank you very much for your reply, raulbackes5. Have you also provided any documents to verify your identity? When was the last time you talked about this issue with the casino support?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I won't say anything more to them and I will never deposit there again to play São Oriveis. They didn't want to pay so I left all the money to them. They should be ashamed of themselves for not wanting to pay a pittance.

Thank you for your help, you can take it for granted

I understand. I will now reject this complaint as per your explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.