The player from California had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player had verified his account and had been approved for withdrawal, but was experiencing delays. He compared the situation to other casinos where withdrawals were instant, expressing dissatisfaction. Eventually, the casino paid him $101.04 via Litecoin. Our team marked the complaint as 'resolved' following the player's confirmation of receiving his winnings.
Ruby Slots Casino - Withdrawal of player's winnings has been delayed.
Amount: $106
Ruby Slots Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.3
Ruby Slots Casino has a Safety Index of 8.3, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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9 months ago
I believe Ruby Slots is delaying my withdrawal after some initial searches online I found several Reddit users who experienced the same problem.
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9 months ago
Dear joshuaaglavin,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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9 months ago
Yes everything has been verified l. They instantaneously approved taking the excess I won beyond the 100 so I just don't understand. I use Bovada and Stake and withdrawal is INSTANT so no this is not normal in my experience.
Thank You
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9 months ago
They had already previously provided a time line before they said this. I have already been confirmed and approved to be even eligible to make the withdrawal request
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9 months ago
Ruby Slots finally paid me out 101.04 usd via litecoin. Not the 106 I was due and promised but atleast they paid. Just wanted to update that. Thank you to Ruby slots for doing the right thing perhaps in the future pay put the whole promised balance and you will maintain more long term players who will deposit. I will take my business to Zula or Bovada one of the casinos with super fast honest payout.
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9 months ago
Dear Joshuag,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
