Ruby Slots Casino - Player’s withdrawal has been delayed.

I don't understand why it takes so long to get payed. Poor customer service. I've been verified and approved for over a week now and I got an email from ruby's saying I can withdrawal my winnings but it's still pending. Isn't that a surprise? I'm getting impatient and unhappy. Please help my issue.

Dear Christopher,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have accumulated your winnings with or without an active bonus? Which payment method you have opted for?

In the meantime, I would suggest checking our review for Ruby Slots Casino: https://casino.guru/Ruby-Slots-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank u. I'm not trying to be impatient but it's 2021 and should never take this long for withdrawal. Im depending on this money. Thanks again

I use bitcoin only and my winnings were off no rules bonus but I beat the terms and conditions fair and square and should not be having any problems.

They need to change there website details and just tell people they don't have fast payouts. That's what I don't understand. The main page says fast payouts but than it takes a month. Shouldn't matter where u are really. And u know they are not smart if they target the USA and Canada. It's just so annoying when they lie everyday. Thanks again. I could really use this money.

I fully understand your frustration, Christopher. I will set the timer for additional 7 days and if there’s no development by Wednesday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Thank u very much. I Appreciate your help.

Hello. Is there any news about my withdrawal? My bills are due and I need this money asap. Thank you

Thank you very much, Christopher, for your reply. Since you haven't received any update from the casino, I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello. I'm really not to confident about this casino paying me. Seriously what is the problem? Please help

I need this money. It's all I have. If I don't get payed asap I will lose my home. If I have to file a bigger complaint I will.

Somehow this casino needs to be completely shut down. Whoever owns it should be very ashamed and embarrassed. Who knows if the employees get payed. People DO NOT DEPOSIT at rubys slots casino. It's bottom of the barrel casino.

I've been bugging the casino every once in awhile today and there excuse is because there is so many transactions. What a poor excuse. If I'm not gona get payed someone needs to tell me before I take a different approach. I dont give up. Hope to recieve a reply or something. Thanks

I'm sorry. I just talked to them again and now they said they need a photo id with me holding my id and a newspaper. I cant handle it anymore. Whatever happens happens but this isn't right. I already gave my documents to rubys casino and hooyu both so thats only an excuse. They have all my info but need it again. I had to try 1 more time and that's it. I'll leave it up to you now. This just causes headaches for me. Hope u can help. Thank u very much. 🇺🇸

Hi Christopher,

I looked at your case and understand the situation. I will contact the casino and see if I can help. In the meantime, please provide all necessary documents that the casino needs. I would like to invite Ruby Slots Casino to the conversation to participate in the resolution of this complaint.

Do u mean you want to see the documents? The casino has all mine already?

No, I don't need them, just send to the casino what they requested. That's what I meant.

Ok. They have all my personal info. They don't have an excuse anymore. I don't have no newspaper to hold and take a pic. They stopped making newspapers 10 years ago where I live. Idk. I'm not gona sit and waste my time staring at my phone taking pictures of myself every week to wait 6 months for a withdrawal. I just don't have time to waste on something that I cant trust anymore. My goal will be to shut down casinos that do this. If nothing happens than thanks for trying anyways. I mean I'm sending my info to people that dont even want to pay me so I mean look at my view. They have all my info and wont even pay me a dime. I already can't trust them so I have a right to not send any more personal info they already have. I hope u understand. I have to figure out a way to feed me and my 4 year old son now and I'm not gona depend on ruby's. I'm depending on you though. But it looks like it's gona be awhile than I would rather fight to have the casino completely shut down for good. Ok I have better things to do now. Thanks for your help.

Hi Christopher,

I'm afraid that this is nothing unusual. Casinos reserve the right to perform additional checks practically at any time. I would just send them whatever they need in the best quality and as soon as possible. I'm sure it is possible to buy some sort of newspaper even where you live. On the other hand, you are right that it takes way too long for this group to process the withdrawals.

Hey all,

I should be able to get this moving for you Christopher, I'll see what I can do to get the ball rolling.

Best,

Nick and Ruby Slots

Hi Christopher,

Has there been any news?

Dear Christopher,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Ok. I can really use it asap. My family is hungry. Thank u

Not being disrespectful but It really has been long time though is all I'm saying. We're talking I spent my last money I had left in my bank account up play at rubys and I won 600 dollars that I thought should of been in there within a week. I will play here again once I get payed. Thank u

Hi Christopher,

Based on your two replies I'm guessing you haven't received your withdrawal yet.

Dear Nick,

Could you please update us on the situation here?

Greetings Christopher,

The funds were sent via Bitcoin on the 27th of April, you most certainly should have received them by now. After removal of the non-cashable portion of the withdrawal request (the deposit bonus amount of $245) and $25 processing fee the total amount issued was $330.

Have a look in your Bitcoin wallet as the deposit should be reflected.

Best,

Nick and Ruby Slots

I recieved the amount of 330 yes but I'm still owed 600 total so that's 270.00 dollars rubys slots still owes me. I requested a withdrawal of 600 total. The grand total of my winnings should be 600 dollars. Wow. Will someone please look into this again for me. I read the rules before And after I played. I recieved a message saying they payed me part of my winnings which they did and I have the rest coming so please help thank u.

Dear Christopher,

Nick mentioned a "non-cashable portion of the withdrawal request". I looked at the bonuses in the casino and the bonuses offered are sticky. This means you cannot cash out the bonus money, it's only for wagering purposes. So the $270 was the amount of the bonus + fee.

Dear Christopher,

Since we haven't heard from you anymore and after taking into consideration the facts regarding your issue, we are rejecting your complaint. I wish we could help you more. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

Best regards,

Peter