Ruby Slots Casino - Player’s withdrawal has been delayed.

After claiming a No Rules Bonus, I cashed out $2500 with no issue. Still playing on the same bonus (everything was hitting)! I submitted another request for withdrawal on 2/13 for $2500 (no rules, right)? After I made the second request, my VIP3 status suddenly changed to "Depositor" and all customer support will tell me is check back in 24-48 hours. I have had no luck getting any information. My withdrawal still says pending and noone will respond with any information. This place had no problem taking my money. Now noone will respond to me at all.

Dear bnjkirk,

Thank you very much for submitting your complaint. I'm sorry to hear about the trouble you've encountered with your withdrawal from the online casino.

To assist you better, could you please provide more details regarding your account and the withdrawal process? Specifically, we'd like to understand:

• Any specific terms or conditions associated with the No Rules Bonus you claimed.
• Have you received any notifications or emails from the casino regarding your change in VIP status?

Did you happen to receive any communication from the casino after submitting your withdrawal request on Feb 13th?

Your cooperation in providing these details will help us investigate and work towards a resolution. If you agree, we can also forward any relevant communication to petronela.k@casino.guru for further review.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Thank you for your response to my issue. The bonus I claimed was "no rules". No wagering requirements and no max cash out. They offered that particular bonus for several days, and a few others such as Raging Bull and Slots of Vegas ran the same one. I have received zero communication from them regarding my VIP status. The live chat people that Ive talked to are very vague and I keep being told to check back in 24-48 hours. My emails to support get the standard "we have received your email and someone will contact you" message. It clearly states on the website that emails will be answered in 48 hours.

I should mention that I claimed the same bonus on I think 3 other sites, and won on two of them.

Thank you very much, bnjkirk, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thank you. I am sending daily emails to the address on the casino websites asking them to reply. I have gotten nothing.

Dear bnjkirk,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Ruby Slots Casino representative to join this conversation.

Dear Ruby Slots Casino,

Could you please clarify, why the player hasn't received his withdrawal?

Thank you in advance,

Mirka

Greetings all,

I am pleased to announce I reviewed the situation and the payment should be forthcoming via Bitcoin shortly, let us know when it arrives bnjkirk!

Best wishes,

Nick and Ruby

Thank you for your reply, Ruby Slots Casino.

Dear bnjkirk,

Have you received your withdrawal?

I have not received the withdrawal. It now shows as approved as of 3-12. I have received no communication. Daily emails still are not answered. Of course, no explanation for why it has been over a month now waiting for this withdrawal.

Dear bnjkirk,

Has there been any update on your withdrawal process?

I am happy to say I received my withdrawal. Still no response to any of my emails and no explanation for losing VIP3 status, so I won’t be playing Ruby Slots anymore. Thank you for your help.

Dear bnjkirk,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Mirka

Casino.Guru