Ruby Slots Casino - Player’s withdrawal has been delayed.

I requested a withdrawal on October 9 of $2000 and also one for $1000 I actually had to break 3000 into two because 2500 was their limit but it all came from the same winnings the first 2000 I did receive the second thousand I have been waiting for 40 BUSINESS days now, the request has been escalated 23 times, I have been told rest assured this matter will be handled and followed up with everyday, and Promised it has been makes top priority at least 30 times. No kidding I chat everyday with them. My time spent is now more then 1,000$ Is worth. Rest assured hat I can not trust that they are handling it to the best of their ability. This help someone else maybe it will help me I know this isn’t where he posted it but this seems like a really great site and it should be popular enough so I will just post it here. If it’s important the withdrawal I’m trying to do is a bitcoin I don’t understand how a deposit can be done in 10 seconds but a withdrawal takes going on 2 months. Sorry for rant.

Dear celisseh,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience.  Have you accumulated your winnings with or without an active bonus? Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

I would like to point out that Ruby Slots Casino is one of the casinos which has long waiting payout times. We also share this information in our review about this casino here:

https://casino.guru/Ruby-Slots-Casino-review

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear celisseh,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.