Ruby Slots Casino - Player’s withdrawal has been delayed.

I’ve been receiving the runaround from their customer service team for over a month but they still have not approved any of these for payout. I filed my withdrawal 4/18/21 and it's now 6/6/21 and it’s not a docume­­nt­/­v­er­­ifi­­cation issue as I’ve recently received payouts from other winnings.

They simply will not approve my payout even thought they keep

apologize profusely and still

telling me there are going to expedite my withdrawal and I still see my withdrawal pending.

Please help mediate a solution with this casino to pay their obligations once and for all.

Dear Blazzinjays,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have accumulated your winnings with or without an active bonus?

In the meantime, I would suggest checking our review for Ruby Slots Casino: https://casino.guru/Ruby-Slots-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

However, if I understood correctly from the forwarded screenshot, your preferred payment method is Bitcoin already, is that right?

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

And to answer your question I used a promo that gave no playthrough and 300% for 30$ deposit and I took a screenshot of the coupon and in the details it says a 5x playthrough but I exceeded that because I actually won like 5k and lost the other half so I made the playthrough because I belive for 30 deposit you get 100$ so there should be no reason for me to get a full pay out of 2500$

Thank you very much, Blazzinjays, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

So I just got a email from there document staff stating they need to update my information and asked for me to fill out the credit card info paper work and to send a pic of my bank card and I replied back with that info and the paper work they were asking for and then they replied back that im all up to date and I'm verified and that's all they said, so I went to check my account on ruby and it's still the same status (pending) so I'm gonna hit up the live chat again to see what's going on.

Ok so I just got done talking in live chat and they apologized again and I asked the status and she said sent a follow up on my account and to give it 24hrs for the approval, so I guess I'm waiting.

Hello Blazzinjays!

From now on, I will take care of your complaint. I would like to invite representatives of Ruby Slots Casino into this thread in order to help us resolving the issue.

Update: I followed up on my withdrawl and I was told sorry for the inconvenience and was told they were gonna escalate my withdrawal, and this is frustrating because I've been told numerous times that there gonna escalate my withdrawal and noting is happening it is still pending to withdrawal, and I play alot on there casinos and I don't take any free chips or anything and sometimes I don't even use promos but they have no problem taking my money but when it comes time to pay out I have to practically beg to get my winnings this is just ridiculous and I have cashed out at other casinos and never had a issue like this a example was cafe casino when I first played with no promo and I won 800 I got paid in less than 24 hours no BS I was in shock I didn't belive I would get paid that fast so I don't see why I can't get paid in a timely matter, but it is what it is that's why I play fish on my phone they pay out right then and there and after this incident I don't know if I'm gonna play on these casinos because of such long withdrawal waits, so I apologize for my venting but this is crazy that I have to wait this long just to get paid what I won it's just no fair and I can't do anything about it but type.

Hey all,

Had a look and I can hopefully move things along for you Blazzinjays, seems there was an issue with documents due to new cards used for deposit but that's sorted as of last week. I'll work on getting the review for approval taken care of.

It's been a while since you updated your Bitcoin crypto however so I'll have one of my team reach out to you to confirm on that so we have no issues come payout time. Watch for that email from Alex and follow up with him.

Best,

Nick and Ruby Slots

I just received a email from Alex and updated my bitcoin wallet with him, thnx for your help, I will stand by and keep a eye out for my withdrawl.

Hello Blazzinjays!

Please, keep us informed when you'd have more news about any development with your withdrawal.

I checked my account and it's still pending I did update my bitcoin address but noting has changed, it's bout to go on 3 months now and my account is still pending.

Hey all,

Just an update, approval is complete and I've escalated it for payment. If I had to guess it should go out today or tomorrow via Bitcoin (as requested).

Let us know when that comes in!

Best,

Nick and Ruby Slots

Hello Blazzinjays!

Assuming the transaction is being processed and will reach your Bitcoin wallet soon, I would like to ask you for your confirmation.

So I checked today on ruby and when I went to withdrawal the pending transaction disappeared so it's blank now so I belive it has been approved but I have not got anything from my cash app so maybe in a couple days, bit as soon as I here something I will post it.

I'm still waiting and have not received any winnings.

Hello Blazzinjays!

Was there any positive development in your withdrawal process?

I talked to customer support yesterday and was told my withdrawal was approved but it will take 7~10 business days to get my withdrawal so still noting yet.

So I chatted with help from ruby casino right now and they in formed me that my payment was sent out 7/6 yesterday, so I was like what? So I checked my cash app and my payment is there so I'm satisfied now and got paid, so ty Martin & casino guru for your help in this as matter. Ruby casino does take awhile to pay out but they pay out!

Hello Blazzinjays!

I am glad to see that you received your withdrawal. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.