The player from Liechtenstein had his account blocked without further explanation. We decided to reject this complaint because there were no confiscated funds involved in the process.
Roobet Casino - Player’s account has been blocked.
Amount: $3,619.5
Roobet Casino
Safety Index:Above averageSafety Index
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7.9
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Good day
I have a Roobet account (username Berti0815) and can no longer play on it. This was blocked for no reason. When I did research, I found in retrospect in the casino's terms and conditions that Liechtenstein is not permitted.
So far I've deposited $ 3,619.50 and lost everything (never paid out so far).
I would like to reclaim this amount now, as I should have been blocked for this page. Unfortunately, I only found out in retrospect.
Thank you for your feedback.
Automatic translation:
Public
Public
3 years ago
Dear Fabian,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. We consider this practice ok as long as the casino paid out all the winnings and no funds are being held.
Do I understand correctly that there was no money left in your account when the casino closed it, and you are asking for a refund of your deposits?
Thank you in advance for your reply and understanding.
Best regards,
Kristina
Public
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3 years ago
Translation
Good day
Yes, everything is correct so far. As far as I know, there are only a few USD on the account.
I basically think that you can make the casino liable for it.
Because now I don't get any more opportunity to win back the lost money.
If the casino hadn't let me in from the start, I wouldn't have been a shame.
Therefore, I am firmly convinced that I am entitled to the amount paid.
I am also happy to make a comparison.
PS: the email address I have stored for the Roobet account is incorrect. Unfortunately, I cannot write the correct one here, as it contains my full first and last name.
I am looking forward to your reply.
Automatic translation:
Public
Public
3 years ago
Fabian, I am sorry, but the casino has the full right to close your account and cannot go against such a decision if there are no confiscated funds involved. It would be a different story if the casino confiscated your winnings because you registered from a restricted country.
However, you deposited, played, and lost your funds voluntarily, therefore you are not entitled to any refunds.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified.
Public
Public
3 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
