Roobet Casino - Minor’s account was closed, and the refund was denied.

I am 16 years old and lost around 3K euros gambling on roobet. When registering, I ofcourse used fake details because I am a minor else I couldn't play. The casino let me deposit thousands without ever asking for an ID and when I told them I was a minor and asked for my money back, they blocked my account and told me they couldn't give it back because I registered with fake details.

Dear HarryD2,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please note that according to the Terms and Conditions of Roobet Casino:

8. PLAYER WARRANTIES

Prior to your use of the Service and on an ongoing basis you represent, warrant, covenant and agree that:

Capacity

8.1. You are over 18 or such other legal age of majority as determined by any laws which are applicable to you, whichever age is greater;

8.2. You have full capacity to enter into a legally binding agreement with us and you are not restricted by any form of limited legal capacity;

8.3. Your use of the website is at your sole option, discretion and risk;

8.4. You participate in the games strictly in your personal and non-professional capacity and participate for recreational and entertainment purposes only;

8.5. You participate in the games on your own behalf and not on the behalf of a third party or individual;

8.6. You will not use the Services under the influence of drugs or strong medication or other substances that may affect your sense of judgement.

Personal Information

8.7. All information that you provide to us during the term of validity of this agreement is true, complete, correct, and that you shall immediately notify us of any change of such information;

8.8. You will keep your information always up-to-date and you will inform us of any changes to the information that you have provided without delay.

Moreover, when a player wants to make a deposit to their casino account, they have to fill out their profile, including their date of birth. The system will not allow you to deposit if your age is less than 18 years. Since you provided false personal information, you breached the casino's terms. I apologize, but we are not able to help further under these circumstances. The casino clearly tries to block underaged players from depositing, but it is impossible if they register using incorrect information. Please do not hesitate to contact me if there is anything else I can do for you in this matter, otherwise, I will be forced to reject your complaint.

Thank you for your understanding.

Best regards

Veronika

Well I didn’t read those terms. They let me play with so much money without ever asking for my ID. Isn’t that supposed to be the first thing they do? If they asked for my ID I would have never lost any money in the first place.

Many online casinos verify the player's identity only after they request their first withdrawal. However, it is the responsibility of players to submit correct information about themselves, including their date of birth. If you submitted the correct year you were born, the system would not let you deposit.

I'm sorry but we are unable to help you in this case. This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion.

Best regards

Veronika