Spinsy Casino - Player's account has issues after bonus disappearance.

They had a promotion 100% with 20x wagering. I deposited 75€ and i had to play 3000€ , it was 17:00 , at 18:00 that i had 400€ they disappeared everything, money and bonus .. they never answer to the chat and mails . I m level 5 and i don’t have vip manager… i beg them to close my account because i m really disappointed and they don’t do it

Dear SOTOSDAT,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinsy Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Did the casino justify confiscating your balance in any way?
• Did you complete the wagering of the bonus?
• When did the incident occur? When did you accept the bonus?
• Could you please share with me your communication with the casino and any supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas