A player from the United Kingdom deposited £1000 and increased balance up to £5541.79. Even though their account is verified, the casino claims that the player violated the T&Cs by having more than one account, which the player denies. As a result, the casino has confiscated their winnings and restricted them from making any withdrawals. The casino has provided us with evidence of multiple accounts, therefore we have rejected the complaint.
Rolletto Casino - Player's winnings are confiscated due to alleged violation of T&Cs.
Amount: £5,541
Rolletto Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Rolletto Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
