The player from India is inquiring about casino website accessibility. Player’s complaint has been resolved successfully.
Hi everyone I created an account in Roku on 27th Feb 2020 recently I added an amount of 1300inr to my account and Roku casino website is stopped working
Dear Sairaju,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with the Indian VPN (Virtual Private Network) and didn’t experience the same difficulties.
Since you have filed this complaint a few hours ago, could you please advise if the issue is persisting? Additionally, please forward any relevant screenshots. This issue might be caused by playing on one device, not logging out properly and starting another session on a different device. Could you please advise if you’re experiencing difficulties accessing your account or the entire website seems to be offline?
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Well everything working smooth now I don't know why it has happened like that at that part of time .
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Sairaju, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru