The player from Germany has tried to self-exclude their account for six months. Unfortunately, the inquiry was ignored, and the account reopened without any cooling-off period after two weeks. Player’s complaint has been resolved successfully.
RocketPlay Casino - Player’s attempt to self-exclude from the casino has not been granted.
Amount: €1,500
RocketPlay Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, misterM, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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