RocketPlay Casino - Player faces deposit issues and game malfunction.

Deposited 2x $50 deposits from my account as i was walking through sydney airport

I noticed they didnt go through even though i had passed through my fraud gateway with ING

i am now more than 7 days into trying to resolve with them. I am consistently lied to and made feel stupid when i am an SAP Platform specialist who most definitely knows more than the people i am talking too.

Asked for it to be escalated and they have never confirmed it has or even will be.

have spent more than 1000 more in the casino since then.

On top of this i was up >$3500AUD earlier on. I swapped out of the slot machine i was in and into another and back again and my funds were reverted to my seed amount.

Additionally i am now playing a slot machine Black Wolf and the feature where if you havnt recieved a feature once the Object in this case a moon is full then the system credits you one. i have since credited more than 200-250 since it was FULL and it hasnt popped which has never happened before

Dear Kavo, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated.

Regarding the problem with a missing feature in Black Wolf, could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time when you noticed the problem with the feature along with any relevant communication to veronika.l@casino.guru? Have you stopped playing right after you found out that you did not receive the bonus feature?

Thank you in advance for your reply.

Best regards, 

Veronika

I have emailed you some stuff not sure if it helps.

Most of the contact with these people has been by their inbuilt support which they wont export for me