HomeComplaintsRioBet Casino - Player complaints about an inaccessible website.

RioBet Casino - Player complaints about an inaccessible website.

Amount: ??

RioBet Casino
Safety Index:Very high
Submitted: 08 Oct 2019 | Case closed : 29 Oct 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 years ago

Yuri is complaining that the casino’s website has not worked for half a day. We rejected the complaint because the player didn't respond to our messages and questions.

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Public
5 years ago
Translation

What happened to the site? I can’t stop by half a day

Automatic translation:
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5 years ago

Dear Yuri, 

 

Thanks for contacting Casino guru and letting us help you. I tried to open the casino website myself and I can confirm that it is accessible at the moment. This usually occurs when the casino is under maintenance or experiencing some other internal issues. I suggest you try to visit the website later.

 

Kind regards,

Satrio

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Public
5 years ago

Dear Yuri,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Satrio

 

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5 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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