Yuri is complaining that the casino’s website has not worked for half a day. We rejected the complaint because the player didn't respond to our messages and questions.
Yuri is complaining that the casino’s website has not worked for half a day. We rejected the complaint because the player didn't respond to our messages and questions.
Yuri is complaining that the casino’s website has not worked for half a day. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Yuri,
Thanks for contacting Casino guru and letting us help you. I tried to open the casino website myself and I can confirm that it is accessible at the moment. This usually occurs when the casino is under maintenance or experiencing some other internal issues. I suggest you try to visit the website later.
Kind regards,
Satrio
Dear Yuri,
Thanks for contacting Casino guru and letting us help you. I tried to open the casino website myself and I can confirm that it is accessible at the moment. This usually occurs when the casino is under maintenance or experiencing some other internal issues. I suggest you try to visit the website later.
Kind regards,
Satrio
Dear Yuri,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Best regards,
Satrio
Dear Yuri,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Best regards,
Satrio
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.