The player from Brazil was dissatisfied with the casino's promotion methods, stating that a deposit was required to receive any bonus. We explained to the player that each casino had the freedom to design their bonus conditions and decide which player was eligible for any type of bonus. We also provided a link to a list of No Deposit bonuses for the player to consider. Despite extending the timer for response by 7 days, the player failed to respond to our messages and questions. Consequently, we were unable to investigate further and had to reject the complaint.
RioBet Casino - Player complains about false bonus promotions.
Amount: 50 R$
RioBet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
5 months ago
Translation
False Promotion! You have to deposit to get any casino bonus.
Automatic translation:
Public
Public
5 months ago
Dear Weslley1982,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that each casino has free hands in designing their bonus conditions and deciding which player is eligible for any type of bonus. We are not in a position to force casinos to give you any bonuses or change the conditions on how you should activate them.
If you do not like the bonuses offered by this casino, I suggest that you check our list of No Deposit bonuses and maybe you will find something interesting:
https://casino.guru/no-deposit-bonuses-casino
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.
Thank you very much in advance for your reply.
Best regards,
Kristina
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