HomeComplaintsRioBet Casino - Player complains about false bonus promotions.

RioBet Casino - Player complains about false bonus promotions.

Amount: 50 R$

RioBet Casino
Safety Index:Very high
Submitted: 06 Nov 2023 | Case closed : 21 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Brazil was dissatisfied with the casino's promotion methods, stating that a deposit was required to receive any bonus. We explained to the player that each casino had the freedom to design their bonus conditions and decide which player was eligible for any type of bonus. We also provided a link to a list of No Deposit bonuses for the player to consider. Despite extending the timer for response by 7 days, the player failed to respond to our messages and questions. Consequently, we were unable to investigate further and had to reject the complaint.

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1 year ago
Translation

False Promotion! You have to deposit to get any casino bonus.

Automatic translation:
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1 year ago

Dear Weslley1982,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that each casino has free hands in designing their bonus conditions and deciding which player is eligible for any type of bonus. We are not in a position to force casinos to give you any bonuses or change the conditions on how you should activate them.

If you do not like the bonuses offered by this casino, I suggest that you check our list of No Deposit bonuses and maybe you will find something interesting:

https://casino.guru/no-deposit-bonuses-casino

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago

Dear Weslley1982,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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