Rich Palms Casino - Player’s complaining about nonexistent customer service.

The live chat has no available agents and is in offline "send a message" mode. The phone number rings once then has a busy signal before hanging up like it's a non working number. Emails to multiple hosts and managers have gone unanswered for 36 hours+. This is VERY suspicious. I cant get my 250 cashback bonus it's like all employees have vanished. The only thing working us depositing.

Dear Kristin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise if you have received any cashback bonus in the past? Have you received any email with instructions how to redeem it or when it will be available in your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thanks! I just want to make sure I'm not playing somewhere that is not going to continue to stay open. Maybe technical errors but all communication channels is concerning. Hopefully they are around and it's a fluke. Thanks for checking.

Dear Kristin,

I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. Thank you in advance.

Could you please advise if you have received any cashback bonus in the past? Have you received any email with instructions how to redeem it or when it will be available in your account?

Hello! Yes, typically I have to reach out to live chat and request it be added. I have received many bonuses in the past. I now have a pending withdrawal I initiated over the weekend so my concern is more about that than the bonus. I have been unable to reach anyone via chat, phone, or email since before Thanksgiving.

I heard from them this morning that there was maintenance. You can close the complaint. I should receive my payout in a timely manner.

I heard from them this morning that there was maintenance. You can close the complaint. I should receive my payout in a timely manner.

Thank you, Kristin, for the update. I would prefer leaving this case opened until your further confirmation regarding successful withdrawal. Please let me know when the winnings will reach you.

Okay I would be totally okay with that. I will update you on withdrawal soob hopefully.

My payout has been processed and received. All is good.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Kristin, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru