The player's casino balance shows an error as his deposit was credited as bonus money. The complaint was resolved as the player's balance was changed from bonus money to real balance.
RANT Casino - The player's casino balance shows an error.
Amount: €69.58
RANT Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Ladies and gentlemen,
I made a deposit of €10 in the casino without a bonus. While playing, my real money balance was deposited as bonus money. That can't be because I didn't accept or deposit a bonus. I've already contacted support, but they've only been putting me off for over a week. Even with the bonus money I can't play. I get an error message saying I need to make a deposit.
Automatic translation:
Public
Public
2 years ago
Hello mugel2910,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RANT Casino. Please allow me to ask you a few more question before we would move forward.
Can you access the deposit or bonus history on your account? What did the casino respond when you contact them with this issue? Please forward any additional relevant screenshot to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick,
i can access my account but i can't play as shown in the last screenshots.
During normal play, the real money was deposited as bonus money. If you look at the screenshot where the money can be seen, there is no bonus available itself. You would also see progress of the wager if it were a bonus.
Here the deposit.
Automatic translation:
Public
Public
2 years ago
Translation
Hello Nick,
Today I checked Rant Casino to see if the problem was solved. Unfortunately, I had to realize that the bonus account was now also set to 0€.
Hello Nick. It just got done. The money has now been deposited as real money.
Thank you for your effort
Edited
Automatic translation:
