The player from Germany is experiencing difficulties withdrawing winnings to the preferred payment method because only PaySafeCard is currently available. Even though we assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.
RANT Casino - Player’s struggling to withdraw winnings.
Amount: €20,000
RANT Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Hello dear community!
I've been a rant customer for a long time and I'm always very satisfied! I already had winnings paid out, no problem! But now I wanted to have my winnings of 3000 € paid out and I only see the payment method via paysafe account! A few days ago it was transferred to my account! Supposedly there is no other way ?! Can someone help me? That's really cumbersome and I can't load that much money onto my paysafe account! What can I do?
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3 years ago
Dear Do_Me,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake and it may change anytime.
Do I understand correctly that all of your previous withdrawals processed via bank transfer? If possible, I would recommend you choosing Paysafecard as your withdrawal option.
Thank you in advance for your reply.
Best regards,
Kristina
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3 years ago
Translation
Hello Kristina!
Otherwise I was always able to transfer money to my bank account, even one day in advance!
I don't want to make the Rant casino bad either, because I'm really very satisfied and always have been, but I still find the method of paying out to the Paysafe account very cumbersome! I hope that I can then easily post it to my bank account from there ?! I have applied for it now and I hope it works!
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3 years ago
Do_Me, thank you very much for your reply. Please keep us updated, and let us know when you receive your withdrawal, or if there is anything new regarding this complaint.
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3 years ago
Translation
Hello, I have not received my payment yet! The account verification takes forever! I have already sent documents 4 times, three days ago, including my bank statements where everything is written! Still no response! Hope it finally comes to the payout soon! Really annoying
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3 years ago
Dear Do_Me,
Is there anything new? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.
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3 years ago
Translation
We received this email from Do_Me:
"Hey Kristina :)
I thought I will get in touch with you via email now! I haven't received the money yet, but there is news! I turned to the Rant casino because I thought it was strange that all of a sudden it was only possible to pay out via paysafe account! Yesterday they wrote me an e-mail that the problem has been fixed and that I can withdraw via the bank again as usual! The profit was 3000 €, but the profit increased, I won a total of 20,000 € :) Unfortunately, I haven't seen any money yet because I have difficulties with the verification!
I sent my ID from both sides, bank card from both sides, countless documents and even my PDF account statement with name and address and left the transfers that went to the Rant casino so that you can see it! However, everything was rejected as proof of address! Telephone, electricity bill is unfortunately not in my name! I don't know what else to send because the account statement shows everything! Can you help me in any way Thanks in advance 🙂 "
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3 years ago
Thank you for your email Do_Me. Do I understand correctly, that now your balance is €20,000? We need to confirm this information, so we can update the disputed amount.
Also, would you be so kind and forward me any relevant communication between you and the casino? My email address is kristina.s@casino.guru.
Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread in the future, and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated.
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3 years ago
Translation
Hello Kristina! Yes, the amount is now € 20,000! I have now sent everything together again! Again account statements with name, date, address and the transactions, ID, bank card and let's see if it finally works! I was about to access my player account and lo and behold, my account was blocked! I didn't have a bonus because I never play with bonuses and all my data are correct. I am happy to send you the mails!
Update: My account is free again! I sent you everything by email, including the winning pictures, thank God I screened everything 🙏🏼 The only thing that could be is that the municipality changed the street name for us and therefore of course the new street name was on my documents and the on my ID card old! In this regard I always wrote that the name of the municipality was recently changed, but the street is the same! I also had my ID changed at the community and sent it back with me! I also applied for a registration certificate!
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3 years ago
Thank you very much Do_Me for your email. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Hi Doris,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite RANT Casino to the conversation to participate in the resolution of this complaint.
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3 years ago
Translation
Thank 🙏🏼 I the Rant-casino does not want to do bad, I love playing there and am usually very satisfied and would love to stay there 🙂 The Withdrawal Method have indeed changed again, verify only that gives me trouble, although the Account statement also records everything, address, name, account, etc.
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3 years ago
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Hey Peter, little update! I received an email yesterday evening that my account has finally been verified 🙏🏼☺️ Now only the payout has to work, then everything is good ☺️ The payout is still being processed!
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3 years ago
Hi Doris,
That is good news. Please let me know when you receive your funds.
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3 years ago
Translation
Hello Peter 🙂 disbursement was canceled today because I have to pay 2500 € steps! 5000 € weekly! Yesterday I asked in live chat when my payout would be processed and it was checked, someone could have told me that I had to split it up! 🙈😩 So I have now divided it up into 2500 € steps and hope that it will finally work in an uncomplicated way 🙏🏼😩
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3 years ago
I see, well the most important thing is that you will receive your winnings in full. I will set the timer to 28 days and will get back to you.
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