Rajabets Casino - The player was accused of making opposite bets.

It's been a week. They are taking so long to verify my documents which I provided. And I lost my patience waiting for them to verify my account. So I came here. Anyhow because of their delay I reached 15k to 5k. And again i played and reached 15k after a great struggle. If they are delaying verification, so i can't withdraw. Why there is no verification for deposits then.

I need this issue to be solved.

Hello Legendryjay,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rajabets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I thought pancard and a selfie showing the date along with pan card and rajabets name is enough for verification. They verified it in two days. But they didn't allow me for withdrawal. They asked me aadhar pdf format, phone bill and Bank statement. I submitted all of them on 13. But still verification is going on.

Hello Legendryjay,

As mentioned above, the verification and the withdrawal may take up to 14 days so please let us know once it takes longer so we can proceed in resolving the complaint.

Ok and thanks.

Hello Jaya Krishna and Nick,

User is required to prove that the bank account he made a withdrawal to belongs to him. A Bank statement stating the relevant details has to be uploaded as "Other".

Oh thanks . I will do it right now

Whatever I upload you guys are rejecting for no reason. I uploaded the bank statement. Let's see what will you do. And there is no proper information is providing by the customer support about the verification. And it is better to update your way of verification so that your customer support can access it and they can verify the documents early.

They are rejecting everytime. Even my documents are proper.

I am attaching all of my documents here. They are rejecting. Casino guru i am getting so anger.

Tell me sir what should I do..?

I attached

1. My pan card
2. My aadhar
3. My bank statement
4. My Phone bill

Which are proper but they are still rejecting. They approved my pan card and my selfie at the first when I uploaded these pan card along with my selfie. Help me casino guru. I used many websites but this is the only one which is not even good when it comes to withdraw.

Do i have to spend my whole life for my verification in rajabets. This is a pity for me.

They verified my pan back and front, and a selfie holding my pan. The customer support is also not good. Whenever I ask about my documents verification they will say we don't have authority to verify those documents. And they keep sending one automated message. I am attaching that document also. They are not even replying properly 😭.

They are not even providing the specific reason for the rejection of my documents.

CASINOGURU PLEASE DONT PUBLIC MY DOCUMENTS.

Casino Guru. They made all my winnings zero. And just showing my deposited money.

What is this....?

They called me and told that they made the winning amount as zero. They told me the reason as I registered complaint here in CasinoGuru, they made my winnings zero. I want my winnings. Or else he'll with my deposited money which is 1400.

"They threatened me that they are going to block my account if I don't revoke the complaint. I will stay here in the casino guru website until they provide my winnings."

I am submitting the video proof also...

Examine it.

Video Link :

https://drive.google.com/file/d/1pE0g-WgJyxH9P8QBWSGkk12SwHFlVwOa/view?usp=share_link

Hello Legendryjay,

All of your screenshots are set as invisible for the public.

Dear Rajabets Casino,

Can you please clarify the current situation with the player? Why was his casino balance voided?

Hello Nick,

This user's bets have been reported as Arbitrage betting. The user's last deposit is available in his balance for him to withdraw as a refund. His promotional earning and winnings through Arbitrage betting has been deducted. The user's account will be permanently terminated once he withdraws the funds.

https://rajabets.com/en/pages/terms-and-conditions

"4.8. Refunds"

Players who make a profit through arbitrage, cheating, game bug or a risky bet may be deleted without explanation by the Risk Department. The player's deposit, excluding the unfair advantage, can be refunded to the player when the reviews are over. Rajabets reserves the right to delete all winnings and hold the deposit amount. Transactions will take place at the sole discretion of Rajabets.

Relevant proof can be shared over e-mail.

It is not 'Arbitrage'.I won that money by fortune which often happens in casino. I played mostly blackjack, and upon betting 300 I got 12.5k.

1. 100 side bet(21+3) > royal flush> got 10k

2. 100 side bet( suited pair) > got 2.5k

3. Main bet 100 > lost

Are you calling this as 'arbitrage'. Stop false accusations rajabets. When you don't want to pay user funds you can create this false accusations so you no need to pay user profits. Wow. Attaching winnings screenshots.

FIRST image :

represents the proof of royal flush and perfect pair.

SECOND image :

Represents the won money at the bottom left.

THIRD image:

Represents the updated balance in RAJABETS which is tallied with Time and Date at {7:28 pm or 19:28 pm}.

You can check through these images and you can find "3 (3 of hearts card which represents the ROYAL FLUSH)".

SIDE BET 21+3 GIVES 100X AND SUITED PAIR GIVES 25X. I DON'T Know WHAT TYPE OF ARBITRAGE IS FOUND FOR RAJABETS CASINO. And you can check the timings there which is 7:28 pm in the images.

Dear RajaBets,

Can you please explain what do you mean by "arbitrage bets" - what did the player do wrong exactly?

If there are some confidential info needed to be share, please e-mail to nikolas.b@casino.guru?

Dear Nick,

What will happen if they won't reply? And will I get my money back.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Nick, earlier we have shared relevant details via e-mail, please confirm if you received it.

Hello Nick I would like to know what message they sent you via e-mail and From my side I proved that I am innocent and played like a normal player. Its been more than 2 months, but still this problem is not solved. And who knows, how many players are there like me who stuck in this kind of problem and don't know how to complaint. And they are misleading this complaint with their false information. The ORIGIN of the problem started at a situation where " they are not verifying my docs". But they told you that "ARBITRAGE GAMEPLAY" .IS THEIR ANY RELATION OR LINK BETWEEN ARBITRAGE GAMEPLAY AND VERIFICATION PROCESS. I think there isn't one like this unless they create it .I think this information is enough to prove that "RAJABETS IS GUILTY". I have played a lot of casino games in many websites, but I never lost my patience, consciousness and happiness in any casino site except RAJABETS. And If the problem is not solved here My final step is sending a Complaint to the company, who provided GAMBLING LICENSE to the RajaBets. And they are going to pay the penalty for my STRUGGLE that I faced with the CHEATED RajaBets. All the details I provided upto my extent.

PLEASE GIVE ME A JUDGEMENT BASED ON THIS. PLEASE.......😭

Hello Legendryjay and RajaBets,

Yes, I've received the e-mail from you. Unfortunately, it does not contain enough evidence on which we could clearly say that the player breached any casino terms. For further review, your complaint will be now forwarded to my colleague Peter (peter.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Legendryjay,

I'm taking over your complaint and I will do my best to help you.

Dear Rajabets Casino team,

I would like to ask you some additional questions. Do we know how many opposite bets were made? Could you please send the player's game history to my email address (peter.m@casino.guru)?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Peter,

We have forwarded you an e-mail please confirm if it is received.

Thank you Rajabets Casino team,

I replied to your email and asked for some more information.

RajaBets please provide a reply. What makes you take so long..? And yes money is partially important for me but justice comes priority.

Hello CasinoGuru,

Rajabets promised me that they will refund my winnings amount if I revoke the complaint from you.

I wanna thank you for your concern and care towards my complaint.

And if they try to bluff me and try not to give my money back. Please give me a chance to reopen the case.

" HENCE I AM REQUESTING 'CASINOGURU' TO MARK THIS COMPLAINT AS RESOLVED."

🤝🤝🤝🤝🤝🤝

Hello Casino Guru,

We have evaluated this matter with the concerned Casino Provider, as per the report provided by their end, users' bet winnings which are a total of 10450 INR are excluded from the bets that are reported. Excluded from the risky bets user will be able to make his withdrawal of 10450 INR.

Thanks RajaBets for your kind reply.🤝

Hi all,

Thank you for your replies.

Dear Legendryjay,

I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. The option to reopen your complaint in case of trouble will remain there.

Best regards,

Peter