Dear Simonb339,
I had a conversation with the casino representative outside of this thread and received proof of the chargeback for your deposit. As I have not received any supporting evidence from your side, I must deem this complaint unjustified and reject it. The evidence confirms that your deposit has been refunded to the card used for the transaction. Please note that the process of refunding the disputed funds can take up to 4-6 weeks, depending on various factors. Please be aware that a chargeback can also be initiated by the bank for various reasons. Unfortunately, from the casino's perspective, there is no distinction between a chargeback initiated by you or the bank. If you are unaware of any dispute with your bank, I recommend contacting them to discuss and understand the reasons behind this issue.
I want to remind you that initiating a chargeback for a deposit made at a casino can lead to serious consequences. Casinos typically view chargebacks as fraudulent activity, which can result in the closure of your account and being blacklisted from other casinos.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best Regards,
Kubo
Dear Simonb339,
I had a conversation with the casino representative outside of this thread and received proof of the chargeback for your deposit. As I have not received any supporting evidence from your side, I must deem this complaint unjustified and reject it. The evidence confirms that your deposit has been refunded to the card used for the transaction. Please note that the process of refunding the disputed funds can take up to 4-6 weeks, depending on various factors. Please be aware that a chargeback can also be initiated by the bank for various reasons. Unfortunately, from the casino's perspective, there is no distinction between a chargeback initiated by you or the bank. If you are unaware of any dispute with your bank, I recommend contacting them to discuss and understand the reasons behind this issue.
I want to remind you that initiating a chargeback for a deposit made at a casino can lead to serious consequences. Casinos typically view chargebacks as fraudulent activity, which can result in the closure of your account and being blacklisted from other casinos.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best Regards,
Kubo