The player from United States has requested a withdrawal three weeks ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
I requested a payout on September 13th and they keep making excuses. Please invistigate.
Dear rick,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Greetings all,
I've reviewed the situation Rick and I'll see what I can do to get things moving for you.
Best wishes,
Nick and Raging Bull
It’s been pending sir. Going on a month. Now. Thank you for the quick response guru. It’s a stall tactic they do not want to pay
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, ricksj12345, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru