HomeComplaintsRaging Bull Slots Casino - Player’s winnings not credited after disconnection.

Raging Bull Slots Casino - Player’s winnings not credited after disconnection.

Amount: ??

Raging Bull Slots Casino
Safety Index:Below average
Submitted: 29 Sep 2023 | Case closed : 16 Oct 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Connecticut was disconnected from the server after scoring in "Legends of the High Seas" using free spins. Upon reconnecting, she noticed no money was awarded for the spin, and the representative denied any issue. The complaint was rejected as the player stopped responding.

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1 year ago

After being given free spins on Legends if the High Seas, I got 5 in a row and was promptly kicked off the server. The is nit the first time this has happened with Inclave. When I chatted online with a representative, they said there was no issue, although when I re-entered the game there was nit money awarded for the Spin. They repeatedly stated "We have no issue with the Casino". This is an extremely disreputable company.

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1 year ago

Hello dolchek,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Raging Bull Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What exact bonus did you get from the casino, did it require any deposit? Are those bets visible in your betting history? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear dolchek,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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