The player from Australia is experiencing difficulties withdrawing her winnings. The complaint was successfully resolved, the player received her winnings.
Have requested a withdrawel on the 6th of may 2020 atill nothing sent id and bank details atill nothing they keep reassuring me im going to get my payment but every time i complete the id process it says to do the same thing, they then manually requested a withdrawel for me and still yet to receive anything.
Dear Chantelle,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please specify which payment method you have opted for?
In the meantime, I would suggest checking our review for the Raging Bull Casino: https://casino.guru/raging-bull-casino-review-1
„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."
„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."
Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Hi i have tried the wire bank transfer. Now i am unable to log into my account with Raging bull casino.
Thank you very much Chantelle for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hello Chantelle,
I looked at your complaint and will do my best to help you. I would like to invite Raging Bull Slots Casino into this conversation. Can you tell us where the problem with the player’s withdrawal is?
Thanks so much for all your help i am very upset i have sent bank details and id stuff i feel as I'm getting scammed.
Hey Viliam, Chantelle,
I reviewed the account Chantelle and I've got great news for you. Your documents are complete, your wire details are in place, and your payment was released to our 3rd party on the 27th of May. You should be receiving that any time now.
Let us know when it arrives!
Best,
Nick and Raging Bull
Dear Chantelle,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam