Dear cjimmy951,
Thank you very much for submitting your complaint. I’m sorry to hear about your problems with the deposits and withdrawals. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise if the denied Bitcoin deposits were returned to you?
Is the problem with Bitcoin deposits an internal casino system issue, or is it related to your account only? Have you tried using a different payment method?
Have you gambled away the money you requested for withdrawal?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear cjimmy951,
Thank you very much for submitting your complaint. I’m sorry to hear about your problems with the deposits and withdrawals. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise if the denied Bitcoin deposits were returned to you?
Is the problem with Bitcoin deposits an internal casino system issue, or is it related to your account only? Have you tried using a different payment method?
Have you gambled away the money you requested for withdrawal?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika