Raging Bull Slots Casino - Player has issues with virtual card verification for withdrawal.

Hi!

I have a card that they would like to verify but it is a virtual card not a hard card. There is a different number for that. I have included the virtual card photo below. Please relay this to raging bull so that I can withdrawal from my winnings

Thank you

Dear britterlynne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings?
• Have you provided all the other personal documents to verify your identity?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes that’s the only thing holding it up 🙂 they bypassed it for my last withdrawal I am hoping they can do that again as the hard card number is different than the virtual card #.

thank you !!!

Thank you very much, britterlynne, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you britterlynne for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Raging Bull Slots Casino for their help in resolving this complaint. We would like to know what is the issue with the verification and what can we do to help the player receive their winnings.

Thank you!

Greetings all,

I have contacted our documents department directly for advice on how to proceed here, I will post once again when I have a clear picture of how to move forward under the circumstance.

Best wishes,

Nick and Raging Bull

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greetings all,

The documents department got back to me and asked if you have access to the digital wallet where transaction of cards can be traced, or alternatively screen shots with card numbers from that same wallet can be accepted britterlynne.

Hopefully this helps.

Best wishes,

Nick and Raging Bull

Dear britterlynne,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you all good ! Please close

Dear britterlynne,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter